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How jm99 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use jm99, how we use it, and the choices available to you. It covers everything from account registration and payment activity to how cookies work on our platform — available where local law permits.

Account data protectionTouch 'n Go eWallet, Boost, GrabPay transaction privacyCookie and device controlsYour right to access and correct dataDirect contact for data requests
jm99 How jm99 Handles Your Personal Information
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

We use SSL encryption across every page and during every transaction — whether you are topping up via Boost, completing a DuitNow transfer, or simply logging in. Account sessions time out after a period of inactivity, and we require identity verification before processing any withdrawal request, which also acts as a check that your data has not been accessed without your knowledge. Cookie controls are explained in our cookie notice, accessible from the footer.

SSL Encryption

Every connection to jm99 runs over SSL. Your login credentials, payment references, and account data travel encrypted — this applies to Touch 'n Go eWallet and Boost sessions equally.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand how pages are used. You can manage non-essential cookies via the cookie banner shown on your first visit.

Account Security

Login attempts trigger an OTP to your registered mobile number. Withdrawal requests require identity verification before funds move — this step protects both your account and your payment data.

Data Retention

We keep your data only as long as your account is active or as required by law in your jurisdiction. Once the retention period ends, records are deleted or anonymised on a rolling schedule.

DATA REQUEST CHANNELS

Reach Us About Your Privacy

If you want to access, correct, or remove data we hold about you, the fastest path is live chat — our team can pull up your account and handle most requests in a single session. For formal written requests or complaints, email is the right channel. We respond to all data-related queries as quickly as the request allows, and we will confirm receipt within one business day.

Live Chat Open the live chat icon from any page on jm99. Identify your account and state your data request — our team handles access, correction, and deletion queries directly in chat.
Email Support Send a written request to our support email address for formal data inquiries. Include your registered email and the specific data concern so we can route it correctly.
Account Settings Some data preferences — marketing email opt-out, cookie settings, and communication frequency — can be adjusted directly inside your account settings without contacting us.

Common Questions About Your Privacy at jm99

Here are the questions we hear most often about how your data is managed. If something is not covered below, reach us through live chat or email and we will respond within one business day.

We collect your name, email address, contact number, date of birth, and the payment method details you provide — such as your Touch 'n Go eWallet or Boost account reference — to set up and verify your account.

We share data only with payment processors like the networks behind GrabPay and Touch 'n Go eWallet, and with identity-verification partners, strictly to complete transactions or meet legal obligations. We do not sell your data.

Start a live chat session, confirm your account, and ask for a data-access request. For a formal written record, email us with your registered address and we confirm receipt within one business day.

Yes. Submit a deletion request via live chat or email. We will process it subject to any retention period required under applicable law in your jurisdiction — typically financial transaction records must be kept for a set period.

Retention follows the period mandated by applicable law. After that window closes, your data is deleted or anonymised. We do not keep records longer than legally required.

Session cookies keep you logged in; analytics cookies help us understand page usage. Non-essential cookies can be declined or adjusted through the cookie banner shown on your first visit to the site.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.